Customer Success
ElevenLabs is an AI research and product company building generative audio AI platforms for voice, music, image, video, and conversational agents.
About ElevenLabs
Founded in 2022 by Piotr Dąbkowski and Mateusz Staniszewski, ElevenLabs develops generative AI for audio and human-technology interaction. Its current offerings include ElevenAgents for voice and chat agents, ElevenCreative for generating and editing speech, music, image, and video, and ElevenAPI for developer access to AI audio models, alongside text-to-speech, voice cloning, dubbing, voice changing, and sound-effects tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with customers across the Nordic region to drive adoption of the platform and its products. You will manage onboarding and enablement, advise on deployments across web, mobile, and backend systems, analyze usage signals, remove adoption barriers, and help customers achieve measurable value. You will also manage renewals, upsells, cross-sell opportunities, and revenue outcomes across assigned accounts.
Requirements
- 5+ years of Customer Success or Account Management experience in complex B2B SaaS Developer Tools or AI/ML products
- Fluency in Swedish and English
- Experience building and deploying AI agents
- Experience with API integrations and SDKs
- Experience owning revenue quotas and closing cross-sell opportunities and renewals
- Excellent problem-solving technical and analytical skills
- Strong communication and interpersonal skills
- Strong understanding of the Nordics market
- Ability to work independently in a remote or distributed environment
Responsibilities
- Drive customer adoption across multiple products
- Manage onboarding and enablement activities
- Advise customers on web mobile and backend deployments
- Analyze product usage and performance signals
- Identify friction points and remove adoption barriers
- Drive renewals upsells and cross-sell opportunities
- Own revenue retention outcomes across assigned accounts
- Partner with Sales Engineering and Customer Success leadership
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly coworking stipend for employees not near a main hub