Associate Treasures Service Manager
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide proactive and prompt servicing for ultra high net worth clients. You will own requests and resolutions manage operational and compliance processes drive digital banking adoption conduct client engagement support relationship managers identify cross-sell opportunities and coordinate seamless service delivery.
Requirements
- Minimum 10 years of relevant experience in client servicing wealth management private banking or relationship support
- Minimum 5 years of experience servicing HNI or UHNI clients
- Strong understanding of wealth management and private banking service standards
- Proven ability to manage client relationships and service delivery in a fast-paced environment
- Experience handling operational processes client servicing and compliance requirements
- Strong customer service orientation and problem-solving capabilities
- Graduate or Postgraduate degree
- MBA is preferred
- Understanding of wealth management and private banking products and services
- Knowledge of KYC AML and regulatory compliance requirements
- Familiarity with digital banking platforms and customer servicing tools
- Understanding of banking operations service processes and complaint management
- Ability to coordinate with multiple stakeholders
Responsibilities
- Deliver client servicing within defined turnaround times
- Own client requests and resolutions
- Maintain operational control compliance and risk management standards
- Engage regularly with ultra high net worth clients
- Drive adoption of digital banking solutions and channels
- Support relationship managers with client engagement
- Generate referrals and identify cross-sell opportunities
- Manage KYC reviews and client compliance processes
- Conduct welcome calls for new-to-bank clients
- Resolve non-technical complaints within service standards
- Conduct regular client meetings with relationship managers
- Coordinate internal stakeholders to complete client requests
