Head of Customer Success
Spiko is a French MiFID-licensed fintech that issues tokenized money market funds invested in treasury bills and bank swaps, offering daily yields with daily liquidity.
Maintainer signals as of 9/2/2026
Funding history
Projects
About Spiko
Spiko is a Paris-based fintech licensed by the French ACPR as a MiFID investment firm, offering regulated tokenized money market funds to businesses and individuals. Its products invest in treasury bills from core Eurozone countries or use collateralized total return swaps with Tier 1 banks to deliver daily interest. Fund shares are issued as ERC-20 tokens on public blockchains including Ethereum, Stellar, Arbitrum, and Polygon, enabling 24/7 transfers and API access. Spiko acts as transfer agent, tokenization platform, and broker. Products are supervised by the French AMF.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead customer success operations from onboarding through ongoing support. You will recruit and mentor staff, define KPIs, improve approval and support workflows, deploy automation and LLM-powered processes, maintain knowledge bases, and partner with Product and Compliance to represent customer needs. You will also support regulated KYC processes and high-touch API partner onboarding.
Requirements
- 5+ years of experience in Customer Success or Operations
- Proven experience leading teams in fast-paced B2B environments
- Proficiency with Intercom or Zendesk
- Experience improving operational efficiency through automation
- Ability to manage relationships with CFOs and optimize high-volume customer flows
- Fluency in French and English
- Experience in financial services or a high-growth fintech environment is preferred
- Comfort working with API documentation and technical integration workflows is preferred
Responsibilities
- Oversee account approval for new customers according to internal KYC rules
- Own customer care across support channels
- Handle high-touch onboarding and support for API users
- Recruit mentor and lead customer success staff
- Establish track and own customer satisfaction and operational excellence KPIs
- Design and deploy automation and LLM-powered support workflows
- Maintain internal and external knowledge bases
- Partner with Product and Compliance to represent customer needs
Benefits
- Stock options
- Remote work up to 2 days per week and one full remote week per month
- Latest-generation laptops and industry-leading software
- Health insurance fully covered by Spiko
- Monthly budget for selected perks
- 50% of public transport pass covered or Forfait Mobilités Durables
- Referral bonus
- Regular afterworks and biannual offsites
Hiring Process
Screening interview; hiring manager interview; take-home business case presented online or in person; final in-person founder interviews; reference check; offer.
