Customer Support Specialist
Morse is a global financial platform for people who live, work, or earn across borders, providing accounts, payments, transfers, crypto deposits, spending, savings, and investing through one app.
Funding history
Projects
About Morse
Morse, formerly Sling Money, provides cross-border financial services across 150+ countries. Users can receive payments through local account details, hold and convert currencies, deposit supported crypto and stablecoins, send money internationally, spend with a Visa card, and invest in US stocks and ETFs. Morse is a product of Avian Labs.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers primarily through chat and email, resolve each case positively, and maintain detailed CRM records. You will prioritize requests against SLAs, collaborate on case resolution and projects, analyze feedback for trends and bugs, stay current on product and policy updates, and build customer relationships.
Requirements
- At least two years of experience in a customer-facing role
- Clear written and verbal communication
- Empathy for customers
- Fluency in English
- Strong problem-solving and critical-thinking skills
- Experience with customer support software and CRM systems such as Zendesk Intercom or Salesforce
- Ability to work independently and manage multiple queries
- Experience in fintech or blockchain
- Spanish language skills preferred
- Experience handling escalated and complex cases preferred
- Experience using AI to improve productivity preferred
Responsibilities
- Provide customer support through chat and email
- Resolve customer cases positively
- Maintain accurate CRM records
- Prioritize requests and meet SLAs
- Collaborate on case resolution and projects
- Analyze customer feedback and identify trends
- Report product bugs and suggest improvements
- Stay current on product updates and policies
- Build customer relationships
