Head of Customer Success - Loyalty and Partner Platforms (B2B)
qiibee ag operates a B2B loyalty-partnership and points-exchange infrastructure platform, enabling businesses to issue and accept loyalty currencies through connections with major loyalty programs.
About qiibee ag
qiibee’s current platform connects businesses and loyalty-program operators through standardized integrations, partner discovery, onboarding, commercial coordination, campaign management, reconciliation, settlement, and earn/burn/convert loyalty-currency workflows. Its current public product is the Points Exchange Infrastructure (PEI), marketed for API, Shopify, no-code, and customer-portal integrations.
Skills
About the Role
You will own the full onboarding journey for B2B customers from technical setup through go-live, launch, campaign optimization, and ongoing success management. You will maintain customer relationships, coordinate success strategies and KPIs, optimize performance across customer touchpoints, uphold brand and compliance standards, manage HubSpot with AI-powered workflows, analyze performance data, lead customer reviews, resolve issues, and improve feedback processes.
Requirements
- Fluent English
- German proficiency is a plus
- 5+ years of experience in customer success account management or partner onboarding
- Experience in loyalty SaaS or payments industries
- Proficiency with AI tools such as Claude for workflows and automations
- Understanding of digital integrations including API connections web links voucher uploads and campaign dashboards
- Hands-on experience with HubSpot or comparable CRM systems
- Ability to manage multiple projects simultaneously
- Consultative solution-oriented communication skills
- Ability to work across teams and time zones
- Ability to use AI for asynchronous updates meeting summaries and alignment
Responsibilities
- Own end-to-end onboarding from setup to go-live
- Lead partners through the Launch Checklist and complete integration balance top-up listing and communication milestones
- Manage operational customer relationships for active customers
- Align with sales stakeholders on customer success strategy and KPIs
- Drive visibility and performance optimization across partner touchpoints
- Ensure communications and visuals meet brand and compliance guidelines
- Maintain a clean HubSpot CRM using AI to log interactions enrich contact data flag stale records and manage pipelines
- Lead customer reviews and analyze performance data to identify improvements
- Own issue resolution and customer feedback loops
- Use AI to categorize support tickets draft responses surface knowledge-base articles and accelerate resolution
Benefits
- Fully remote work
- Equity share
- qiibee tokens QBX
