Customer Delivery Manager
Rapyd helps businesses accept payments and send payouts globally by providing fintech infrastructure that integrates multiple payment methods and currencies.
Funding history
Investors
About Rapyd
Rapyd helps businesses accept payments and send payouts across countries by providing fintech-as-a-service infrastructure through APIs. Users can process payments in multiple currencies, manage multi-currency accounts, and disburse funds internationally. The platform integrates card acquiring, alternative payment methods, and compliance tools into a single solution for cross-border commerce.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own merchant relationships from post-signature through go-live and early revenue ramp-up. You will manage post-KYB onboarding for high-risk merchants, resolve risk compliance and integration blockers, guide payment flow and decline management, coordinate stakeholders, monitor transaction and authorization metrics, and recommend performance improvements.
Requirements
- At least 2 years of experience in payments fintech or high-risk industries in customer-facing roles
- Strong understanding of payment flows risk frameworks and regulatory environments
- Ability to manage complex high-stakes merchant relationships
- Experience working with cross-functional teams in fast-paced environments
- Strong analytical mindset focused on performance and revenue outcomes
- Excellent communication skills for influencing technical and commercial stakeholders
Responsibilities
- Own merchants from post-signature through go-live and early revenue ramp-up
- Manage post-KYB onboarding for high-risk merchants
- Resolve risk compliance and integration blockers
- Support payment flow decline management and approval rates
- Coordinate stakeholders across internal teams and external partners
- Monitor transaction volume and authorization rates
- Recommend improvements to performance and merchant activity