VAAS Tecnologia Ltda operates a B2B risk-management platform for fintechs, banks, insurers, and other enterprises. Its platform combines data-source orchestration, configurable workflows, AI agents, collaborative decision tables, and continuous risk monitoring for KYC/KYB/KYE/KYS, compliance, fraud prevention, and credit operations.

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Skills

Account Management Api Artificial Intelligence Churn Compliance Credit Analysis Crm Customer Success English Grr Hubspot Integration Kyc Mentoring Nrr Pld Roi Saas Software Implementation Workflow

Candidate Availability

Hybrid · São Paulo · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will manage VAAS’s largest customer accounts and high-impact projects. You will lead simple- and medium-complexity software implementations, drive platform adoption, monitor account health, and build success plans to prevent churn. You will partner with the Account Manager on retention, expansion, and lead-generation goals, conduct executive reviews, visit customer leaders, and improve Customer Success playbooks.

Requirements

5+ years of Customer Success or Account Management experience in B2B SaaS
Demonstrated results reducing churn and generating account expansion
Knowledge of portfolio metrics including churn, GRR, and NRR
Ability to demonstrate customer ROI
Experience managing relationships with customer executives and senior leadership
Experience implementing B2B software, including workflows, configurations, and integrations
Ability to maintain accurate account, health-score, and customer-history records
Clear and confident communication in results meetings and difficult customer conversations
Availability to visit customers in São Paulo and travel to other Brazilian states

Responsibilities

Understand the business model, customer lifecycle, and compliance, fraud, and credit use cases
Manage strategic customer accounts and maintain an account success plan
Identify risks early and prevent customer churn
Lead simple- and medium-complexity implementations from kickoff through go-live
Monitor platform usage and account health scores
Run follow-up meetings and train users
Identify and qualify expansion leads within customer accounts with the Account Manager
Conduct periodic executive reviews and manage executive customer relationships
Visit customer leadership in São Paulo and other states
Improve implementation, adoption, and health-score playbooks
Mentor junior and mid-level Customer Success Managers
Deliver structured customer feedback to the Product team

Benefits

30 days of paid leave after one year
Caju allowance for meals and transportation for hybrid or onsite employees
Wellhub
Conexa telemedicine and Psicologia Viva
Two monthly nutritionist consultations
Two monthly psychologist consultations
Discounted general practitioner and specialist telemedicine appointments
Dasa exam discounts of more than 15%
Pague Menos pharmacy discounts of 20% to 30%
Free parking
Birthday month day off
VAAS-paid costs for customer visits and travel

Hiring Process

Application → screening → HR cultural-fit conversation → technical interview with managers → final interview with leadership → offer