Customer Success Manager
Caliza provides compliant, real-time payments and USD account infrastructure for global businesses.
Funding history
About Caliza
Caliza enables global businesses to manage cross-border payments and USD accounts through compliant infrastructure. Users can access multi-currency accounts, execute treasury operations with real-time FX rates, and manage global payouts via dashboard or API.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a portfolio of B2B customers across Brazil and the Southern Cone. You will identify expansion opportunities, lead commercial discussions, guide customers through technical kickoff and go-live, resolve issues, monitor account health, and translate customer needs into product feedback.
Requirements
- 5–7 years in Customer Success, Account Management, or Implementation at a fintech, payments, or B2B SaaS company.
- Track record of achieving expansion, upsell, or account-growth targets.
- Ability to work with APIs and explain technical concepts.
- Understanding of Brazilian payments, Pix, FX, and local regulations.
- Native Portuguese and fluent English.
- Based in Brazil.
- Ability to overlap with US Eastern time.
Responsibilities
- Identify and close upsell and cross-sell opportunities.
- Own portfolio expansion and net revenue retention targets.
- Lead commercial discussions on pricing, renewals, and contract expansions.
- Lead customers from technical kickoff through go-live and recurring volume.
- Resolve payment-flow, API-integration, and account-management issues.
- Track customer health and identify churn risk or volume declines.
- Maintain account activity and pipeline data.
- Translate Brazilian customer needs into product features.
Benefits
- Health coverage
- Paid time off and holidays
- Home office or equipment allowance
- Professional development budget
- In-person team offsites