Technical Account Manager
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Funding history
Investors
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About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide customers from purchase to production, review configurations, and translate complex use cases into product architecture. You will provide technical recommendations, conduct health and business reviews, advocate for customer needs, improve reporting, automate status tracking, contribute to knowledge bases, and support new Technical Account Managers.
Requirements
- Enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services
- Cybersecurity knowledge, including security technologies, enterprise network architectures, and threat landscapes
- Familiarity with AI productivity tools
- Understanding of Java, web technologies, and enterprise architecture
- Verbal and written communication skills
- Experience with identity management, access management, or federation
- Ability to manage proactive and reactive tasks
- Experience with SFDC or equivalent CRM systems
- On-call availability may be required
Responsibilities
- Provide proactive technical recommendations, architectural reviews, and best practices
- Conduct regular environment health reviews and business reviews
- Advocate for customer product features and roadmap adjustments
- Use internal AI tools to generate customer reports, technical recommendations, and data-driven insights
- Own the technical trajectory of assigned accounts
- Improve internal reporting and automate status tracking
- Contribute to knowledge bases and support onboarding of new Technical Account Managers
- Represent the role during internal summits and support critical customer upgrades when needed
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Commuter offset in specific locations
- Employee Resource Groups
- Regular company and team bonding events
- Global volunteering and community initiatives