Mid Market Customer Success Manager LATAM Portuguese Speaking
2 hours agoSalary: 125K - 145KNew York, Dallas, Boston, San Francisco, ChicagoFull TimeCustomer SupportJobs by Harvey
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
Series F+Recently funded
Distributed
About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide clients through adoption and integration into their workflows, train end users, and manage relationships with a portfolio of mid-market customers. You will use metrics and feedback to improve customer health, renewals, and expansion, while creating scalable playbooks, self-help materials, email cadences, and automation.
Requirements
- Professional working proficiency in Portuguese
- Spanish proficiency is preferred
- Experience in legal firms or SaaS organizations managing high volumes of client cases or customers
- Communication and strategic planning skills
- Experience with Salesforce and Catalyst is preferred
Responsibilities
- Lead client integration and adoption of AI solutions
- Train and enable end users
- Manage relationships with 40+ mid-market clients
- Create scalable playbooks, self-help materials, email cadences, and automation
- Use adoption and benchmark metrics to drive client satisfaction and ROI
- Encourage user and stakeholder engagement
- Monitor customer health for renewals and expansion
- Relay client insights to internal teams