Head of Programmatic Customer Success
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Maintainer signals as of 9/25/2026
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and lead a programmatic customer-success function. You will define customer journeys and tiered coverage, launch digital and AI-powered engagement programs, set partner activation standards, establish metrics and instrumentation, run experiments, and manage a small team.
Requirements
- Experience leading programmatic, digital success, lifecycle, or PLG motions at scale
- Experience owning adoption or activation outcomes
- Experience building scalable systems and programs from scratch
- Cross-functional influence and roadmap experience
- Experience designing data-driven experiments
- Experience managing and developing teams
Responsibilities
- Define customer journeys and moments that drive habitual Claude usage
- Own the programmatic customer-success strategy and account tiering
- Design and launch digital success programs and self-serve onboarding
- Build AI-powered engagement plays
- Set requirements for partner-led activation
- Define activation metrics and build tracking instrumentation
- Run experiments to measure customer behavior change
- Hire and lead a small team
Benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours