Customer Success Manager Mid Market
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
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About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide customers through integrating AI into daily legal workflows and help them realize measurable value. You will onboard and train users, build executive relationships, track adoption and ROI, partner on renewals and expansion, and relay customer insights to Product and Engineering.
Requirements
- 3-4+ years in customer-owning roles at technology or SaaS platforms.
- Strategic planning and revenue-based prioritization.
- Experience managing customer-facing projects and timelines.
- Experience running in-person executive meetings.
- Ability to map organizations and influence stakeholders.
- Experience driving customer metrics, revenue, expansion, and renewal targets.
- Experience working with Product and Sales teams.
Responsibilities
- Integrate Harvey into customer workflows during onboarding.
- Guide administrators using data-backed best practices.
- Train and enable end users.
- Build relationships with customer champions and executive buyers.
- Align on adoption, value, and AI experience metrics.
- Partner with Account Executives on renewals and expansions.
- Represent customer needs and share insights with Product and Engineering.