Client Services Representative Spanish
NinjaTrader is a futures trading provider offering integrated desktop, web, and mobile trading platforms, futures brokerage services, single stock futures, market data, charting, simulation, education, and support. It serves retail, professional, new, and experienced active traders.
Funding history
Investors
About NinjaTrader
NinjaTrader provides futures brokerage and proprietary trading-platform services through NinjaTrader Group, LLC and its affiliates. Its offerings include access to global futures markets, single stock futures, desktop, web, and mobile trading platforms, charting and analysis tools, market data, simulated trading, risk-management features, customization through a C# development framework, education, livestreams, and customer support. NinjaTrader Clearing, LLC is a CFTC-registered futures commission merchant and NFA member serving retail and professional traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve client account and platform inquiries through phone, chat, and email. You will help with account setup, technical troubleshooting, treasury-related questions, and customer education. You will manage customer data in Salesforce, collaborate with internal stakeholders, communicate customer needs, support policy updates, and beta-test software releases.
Requirements
- Strong computer skills and ability to learn complex systems quickly
- Ability to connect with customers empathetically and address their issues with care
- Ability to explain complex information and instructions clearly
- Strong time-management skills and ability to follow up on multiple issues and customer service requests
- Excellent written and verbal communication skills
- Ability to troubleshoot computer issues directly with clients
- Written and spoken fluency in Spanish
Responsibilities
- Resolve client support inquiries through phone, chat, and email in English and Spanish
- Assist clients with account setup, technical support, account troubleshooting, and treasury-related items
- Educate customers on the product line
- Use Gmail, Confluence, Jira, and other productivity applications
- Manage customer data in Salesforce accurately and efficiently
- Collaborate with the Trade Desk, Technical Support, and Compliance teams
- Communicate emerging client needs and feature requests to management and internal teams
- Guide clients through commodity futures and the services offered
- Help create and revise policies using customer feedback
- Assist with beta testing new software updates
Benefits
- 401(k) plan with up to a 3.5% company match
- 18 days of paid time off annually
- Seven paid holidays annually
- 20 additional flex remote days annually
- Six company-wide office-optional weeks tied to major holidays
- Five conditional holidays annually
- One service day annually
- Paid parental bonding leave
- Health coverage
- Vision coverage
- Dental coverage
- Life insurance fully covered by NinjaTrader
- Disability insurance fully covered by NinjaTrader
