Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.

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Skills

Aws Azure Customer Service Gcp Git Grafana Hpc Infiniband Kubernetes Linux Networking Rdma Roce Slurm Software Defined Networking Storage Terraform Troubleshooting Zendesk

Candidate Availability

Onsite · United States · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will provide technical support through Zendesk, troubleshoot VM and hardware issues, triage alerts, and join a 24/7 on-call rotation. You will coordinate with SRE, networking, and storage teams, prepare maintenance activities, test node delivery, and develop onboarding, training, and knowledge-base materials.

Requirements

Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
Linux command-line skills
Git proficiency
5+ years of customer support experience in cloud, storage, or networking environments
Experience with Kubernetes, Slurm, Terraform, and Grafana
Familiarity with AWS, Azure, or GCP
HPC knowledge including InfiniBand, RDMA, RoCE, and software-defined networking
Communication and customer service skills

Responsibilities

Provide technical customer support through Zendesk while meeting SLAs and CSAT targets
Participate in a 24/7 on-call rotation
Diagnose and resolve VM, hardware failure, and scaling-test issues
Manage alert triage, maintenance preparation, and node delivery testing
Coordinate with SRE, networking, and storage teams through root-cause analysis
Create onboarding materials, knowledge-base documentation, and standard operating procedures

Benefits

Restricted Stock Units
Paid time off and paid holidays
Health, dental, and vision insurance
Employer HSA contributions
Paid parental leave
Life insurance and short- and long-term disability insurance
Tuition reimbursement
Mental health and wellness support
Commuter benefits
Cell phone stipend
401(k) matching up to 4% of salary
Volunteer time off