Technical Support Engineer

1 day agoSeniorSalary: 70K - 98KUSA Remote & Travel Remote Full Time Customer Support Jobs by Symbotic Inc.

Skills

Infrastructure Linux Log Analysis Networking Plc Remote Desktop Root-Cause Analysis Scripting Sql Ssh Tcpdump Tcp/Ip Troubleshooting Vfd Wireshark

Candidate Availability

Remote · United States · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will troubleshoot production-impacting software, networking, and infrastructure issues. You will diagnose systems remotely, analyze logs and performance data, resolve escalations with engineering and field partners, document solutions, and recommend preventative improvements.

Requirements

Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent experience
At least 3 years of experience supporting complex technical systems in a remote or production environment
Troubleshoot with Linux command-line and system-level tools
Connect to systems through SSH, Remote Desktop, or similar tools
Understand TCP/IP networking fundamentals and troubleshooting
Use SQL or scripting for data analysis
Prioritize and multitask in high-pressure environments
Communicate effectively during real-time issue resolution
Possess a valid driver's license and be able to travel to customer sites

Responsibilities

Troubleshoot and resolve production-impacting issues across software, networking, and infrastructure
Support real-time escalations during high-impact operational events
Diagnose systems remotely using SSH, Remote Desktop, and browser-based interfaces
Analyze logs, system data, and performance trends to identify root causes
Partner with Engineering and Field teams to resolve issues
Document troubleshooting steps, resolutions, and knowledge-base content
Identify patterns and recommend preventative solutions

Benefits