AI Support Engineering Lead
Dust is an enterprise AI platform for creating, sharing, and operating agents connected to company knowledge, tools, and team workflows.
Maintainer signals as of 9/25/2026
Funding history
About Dust
Dust provides a multiplayer AI platform where organizations connect models, internal data, and business tools so people and AI agents can collaborate in shared, governed workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will set the technical direction for the support stack and build AI agents, automation workflows, classification systems, knowledge systems, and internal tooling. You will investigate complex escalations across logs and code, communicate clear resolutions, and turn recurring issues into automation, documentation, prompts, or product improvements. You will own the support backlog, coach and develop support engineers, and drive customer feedback through engineering and product teams.
Requirements
- Support engineering function-building experience
- Code reading
- Log analysis
- Codebase navigation
- Distributed systems troubleshooting
- AI agent development
- Workflow automation
- Prioritization
- People leadership
- Technical communication
- Non-technical communication
- Support systems design
- Root-cause analysis
Responsibilities
- Set the technical direction for the support stack
- Design, ship, and maintain AI agents and automation workflows
- Identify recurring issues and eliminate them through automation, documentation, prompt iteration, or product feedback
- Build and maintain MCP integrations, Dust agents, and internal scripts
- Own the Support as a Product backlog
- Hire, onboard, and develop support engineers
- Investigate complex issues across logs, code, and internal tooling
- Handle escalated customer cases
- Analyze agent-generated responses and improve prompts, documentation, and tooling
- Represent support needs to engineering and product teams
- Own the customer feedback loop across engineering, product, and documentation
Benefits
- Equity package
- Health benefits for employees and dependents
- MacBook Pro or Linux machine and peripherals
- Travel between Paris and San Francisco offices
- Regular team events and off-sites