Customer Support Specialist
ElevenLabs is an active AI research and product company offering generative-audio, creative, conversational-agent, and developer platforms.
Maintainer signals as of 9/25/2026
Funding history
About ElevenLabs
ElevenLabs builds AI products for speech, transcription, voice cloning, dubbing, music, sound effects, and conversational agents. Its current platforms are ElevenCreative for content creation, ElevenAgents for voice and chat agents, and ElevenAPI for developer access to AI audio models.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve customer support tickets, troubleshoot API and browser issues, and provide clear solutions. You will maintain documentation and help-center content, represent customer feedback internally, and moderate user-generated content and voice-library submissions to uphold platform standards.
Requirements
- 2–3 years of technical customer support experience in SaaS or a high-growth technology company
- Experience working remotely with international startup teams
- Experience troubleshooting APIs or browser errors
- Interest in AI and technology
Responsibilities
- Resolve customer support tickets quickly and effectively
- Troubleshoot API and browser issues
- Provide clear, user-friendly technical solutions
- Contribute to documentation and help-center articles
- Represent customer feedback internally
- Moderate user-generated content and voice-library submissions
Benefits
- Annual professional-development stipend
- Annual social-travel stipend
- Annual company offsite
- Monthly co-working stipend
- Fully remote work
