Support Specialist
Replit is an agentic AI software-creation platform for creating, launching, and growing apps, websites, tools, and businesses through natural language.
Maintainer signals as of 9/25/2026
Funding history
About Replit
Replit combines an AI agent with integrated application infrastructure—including authentication, databases, hosting, monitoring, integrations, and enterprise controls—to let users build and deploy software from one workspace.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers through tickets, resolving account, billing, and product issues while meeting ticket-volume and resolution-time targets. You will manage complex escalations, maintain the knowledge base, share user feedback with product and engineering, and refine support processes.
Requirements
- 4+ years of customer support experience
- Experience with Zendesk, Stripe, Orb, and ticketing workflows
- Communication skills
- Time management and ticket triage skills
- Ability to work in fast-paced, high-volume support environments
- Ability to work in a metrics-driven environment
- Ability to collaborate with cross-functional teams
Responsibilities
- Resolve customer account, billing, and product issues through support tickets
- Meet daily ticket-volume and resolution-time targets
- Communicate user feedback and patterns to product and engineering teams
- Maintain the support knowledge base
- Manage complex, sensitive, or high-impact customer escalations
- Refine support processes as the team and product grow
Benefits
- Equity
- 401(k) program with a 4% match
- Health, dental, vision, and life insurance
- Short-term and long-term disability
- Paid parental, medical, and caregiver leave
- Flexible time off and holidays
- Commuter benefits
- Monthly wellness stipend
- In-office setup reimbursement
- Quarterly team gatherings
- In-office amenities