Technical Support Engineer L2 Compute
Paris-based AI company building frontier models, AI applications, developer tools, and compute infrastructure for enterprise and public-sector deployments.
About Mistral AI
Mistral AI develops open-weight and commercial language models and provides a full-stack AI platform spanning agents, application development, custom-model training, APIs, and AI cloud infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the first point of contact and L2 escalation point for compute-related issues. You will triage requests, investigate logs and metrics, troubleshoot Linux, Kubernetes, GPU, cloud, and bare-metal environments, participate in on-call support, maintain runbooks, and improve support processes.
Requirements
- 5+ years of system administration, technical support, or infrastructure operations experience in compute-heavy environments
- Linux or Unix expertise, including kernel debugging, performance tuning, networking troubleshooting, and storage management
- Hands-on Kubernetes debugging experience
- Containerization knowledge with Docker and containerd
- Monitoring knowledge with Prometheus, Grafana, ELK, and OpenTelemetry
- Scripting or automation skills in Go, Bash, or Python
- Ability to participate in on-call rotations and meet support SLAs
Responsibilities
- Respond to compute-related customer and internal inquiries
- Triage and prioritize requests to meet SLAs
- Gather and analyze logs, error messages, and system metrics
- Provide technical guidance and temporary workarounds
- Troubleshoot Linux, Kubernetes, GPU, TPU, cloud, bare-metal, and HPC issues
- Diagnose performance bottlenecks, hardware failures, and resource contention
- Analyze metrics, logs, and traces to identify root causes
- Participate in on-call rotations for critical compute systems
- Debug Kubernetes pod, node, networking, storage, and resource-management issues
- Troubleshoot Docker and containerd runtime issues
- Collaborate on Terraform, Ansible, and Go-based tooling
- Create and maintain runbooks, playbooks, and internal documentation
- Contribute to post-mortems and train internal teams
- Define and refine compute support processes
Benefits
- Healthcare coverage
- Parental leave
- Retirement plans
- Relocation support
- Wellness programs
- Meal allowances
- Transportation allowances