Support engineer
WRITERVisit WRITER website
WRITER is an enterprise AI platform for agentic work, aimed at marketing and revenue teams.
San Francisco, United States
Funding history
About WRITER
WRITER provides AI agents, proprietary Palmyra models, enterprise context and governance tooling to create and execute enterprise workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will triage and resolve complex production issues, debug Python and no-code agents, investigate issues across the stack, and escalate deeper problems. You will gather product feedback and build automated diagnostic tools and scripts to improve support operations.
Requirements
- 5+ years of enterprise B2B SaaS technical support experience
- Cloud technology proficiency with AWS or GCP
- Python, SDK, SSO, SCIM, Jira, Grafana, and Datadog proficiency
- RESTful API debugging, integration, and usage skills
- Experience supporting customers directly
- Technical writing and communication skills
- GenAI and LLM experience is a bonus
Responsibilities
- Triage and resolve complex customer production issues
- Debug and refine custom-built Python and no-code agents
- Provide Tier 2 support for complex production issues
- Investigate technical issues and escalate them to product and engineering teams
- Share platform feedback and feature requests with product and design teams
- Build and maintain automated diagnostic tools and scripts
Benefits
- Generous PTO and company holidays
- Comprehensive medical and dental insurance
- 16 weeks of paid parental leave
- Fertility and family planning support
- Pension scheme with company contribution
- Wellness stipend
- Learning and development stipend
- Company-wide and team off-sites
- Company stock options