Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.

View jobs by Crusoe, Inc.

Skills

Automation Aws Azure Cli Cloud Csat Gcp Git Grafana Kubernetes Linux Networking Root-Cause Analysis Scripting Sla Slurm Storage Terraform Vm Zendesk

Candidate Availability

Onsite · United States · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will provide technical support through Zendesk, meet service-level targets, and participate in a 24/7 on-call rotation. You will troubleshoot virtual machines, hardware failures, and scaling tests; triage alerts; prepare maintenance windows; collaborate on root-cause analysis; and create training and support documentation.

Requirements

Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience.
Linux command-line interface skills.
Git proficiency.
2+ years of customer support experience, ideally in cloud, storage, or networking environments.
Experience with Kubernetes, Slurm, Terraform, and Grafana.
Familiarity with AWS, Azure, or GCP.
Communication and customer service skills.
Ability to prioritize competing escalations.

Responsibilities

Provide technical support to customers through Zendesk while meeting SLAs and CSAT targets.
Participate in a 24/7 on-call rotation to resolve critical issues.
Diagnose and resolve VM, hardware failure, and scaling-test issues using CLI and internal tools.
Manage alert triage, prepare maintenance windows, and conduct node delivery testing.
Collaborate with SRE, Networking, and Storage teams through root-cause analysis delivery.
Follow global ticketing and on-call handoff processes.
Develop onboarding and training materials, knowledge base documentation, and SOPs.

Benefits

Equity packages
Restricted Stock Units
Paid time off
Paid holidays
Leave of absence programs
Health insurance
Dental insurance
Vision insurance
Employer HSA contributions
Paid parental leave
Paid life insurance
Short-term disability insurance
Long-term disability insurance
Tuition reimbursement
Mental health and wellness support
Commuter benefits
Cell phone stipend
401(k) plan with company match up to 4% of salary
Volunteer time off
Global travel insurance and emergency assistance
Daily meals allowance