IT Technician and Client Support Specialist

Skills

About the Role

You will deploy and manage end-user hardware and software, administer corporate applications and IT infrastructure, manage access rights, and support equipment throughout its lifecycle. You will also serve as the first point of contact for client support requests, diagnose and resolve common issues, escalate cases when needed, track tickets, and maintain knowledge-base content.

Requirements

• Bachelor’s degree in computer science or equivalent
• At least 3 years of experience in similar functions
• Knowledge of Linux, macOS, and Windows workstations
• Azure administration, including SharePoint, Intune, and Windows Defender
• Python scripting, including Ansible playbooks
• Proficiency in IT security best practices in a banking environment
• Fluent English

Responsibilities

• Deploy end-user hardware and software and hand it over to users
• Manage the end-user equipment lifecycle from procurement to disposal
• Identify, record, categorize, investigate, and prioritize end-user incidents and requests
• Support IT-related tasks
• Administer, maintain, and improve corporate applications
• Administer corporate IT infrastructure, including local networks, printers, and small devices
• Manage access rights
• Act as the first point of contact for client support requests
• Triage, log, categorize, and prioritize client tickets according to severity and SLA commitments
• Diagnose and resolve common client issues and escalate unresolved cases to L2 or L3 teams
• Track ticket status and communicate with clients through resolution
• Maintain client-facing knowledge-base articles and FAQs
• Monitor support queues and flag recurring issues and trends

Benefits

• Hybrid remote work
• Flexible working hours