Customer Success
ElevenLabs is an AI research and product company building generative audio AI platforms for voice, music, image, video, and conversational agents.
About ElevenLabs
Founded in 2022 by Piotr Dąbkowski and Mateusz Staniszewski, ElevenLabs develops generative AI for audio and human-technology interaction. Its current offerings include ElevenAgents for voice and chat agents, ElevenCreative for generating and editing speech, music, image, and video, and ElevenAPI for developer access to AI audio models, alongside text-to-speech, voice cloning, dubbing, voice changing, and sound-effects tools.
Skills
About the Role
You will partner with enterprise customers across Central and Eastern Europe to drive adoption of multiple platform products. You will manage onboarding and enablement, advise on deployments across web, mobile, and backend systems, analyze usage signals, remove adoption barriers, and help customers achieve measurable value. You will own commercial outcomes, renewals, upsells, and expansion while helping build scalable customer success practices for the region.
Requirements
- 7+ years of Customer Success or Account Management experience in complex B2B SaaS Developer Tools or AI/ML products
- Experience owning revenue quotas and closing cross-sell opportunities and renewals
- Strong understanding of the Central and Eastern European market
- Experience building and deploying AI agents
- Experience with API integrations and SDKs
- Excellent problem-solving technical and analytical skills
- Strong communication and interpersonal skills
- Builder mindset with a focus on proactive solutions and AI tools
- Fluency in Polish and English
Responsibilities
- Drive customer adoption across multiple products
- Manage onboarding and enablement activities
- Advise customers on web mobile and backend deployments
- Analyze product usage and performance signals
- Identify friction points and remove adoption barriers
- Drive renewals upsells and cross-sell opportunities
- Own revenue retention and product expansion outcomes
- Build scalable customer success practices
- Identify problems and develop AI-enabled solutions
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly coworking stipend for employees not near a main hub