Ripple helps financial institutions transform global payments by providing blockchain-powered infrastructure for cross-border payments, digital asset custody, and stablecoin solutions. With it, users can enable instant settlements, reduce costs, and access new markets. The company was originally founded as OpenCoin in 2012 and rebranded to Ripple in 2015.

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Skills

Candidate Availability

Hybrid · London · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will manage a portfolio of strategic enterprise treasury accounts across EMEA. You will build senior relationships, map customer workflows to measurable outcomes, lead business reviews, monitor account health, support renewals and expansions, resolve complex issues, communicate feedback internally, and improve customer success processes.

Requirements

Fluency in English
German or French is a plus
4+ years of experience in customer-facing enterprise SaaS FinTech or financial services roles
Experience in Customer Success or strategic account management
Expertise in corporate treasury including cash liquidity forecasting netting payments and settlement
Experience with Treasury Management Systems
Experience managing strategic enterprise accounts with ARR ownership
Experience driving adoption retention and expansion outcomes
Experience managing C-level and senior treasury stakeholders
Experience running quarterly business reviews and executive business reviews
Experience conducting value and business analysis
Experience collaborating across global cross-functional teams
Familiarity with Salesforce Gong Gainsight Pendo or Qlik Sense is a plus
Experience coaching and enabling peers

Responsibilities

Manage strategic enterprise treasury accounts across EMEA
Drive customer adoption retention satisfaction and growth
Build relationships with Heads of Treasury Finance leaders and CFOs
Run quarterly business reviews and executive success reviews
Analyze customer value financial targets and operational outcomes
Monitor churn risk and develop account save plans
Identify and progress renewal upsell and cross-sell opportunities
Drive product adoption across the customer portfolio
Build customer references case studies testimonials and event participation
Lead customer events across EMEA
Resolve complex product and operational issues
Conduct root cause analysis
Communicate customer feedback to Product Engineering and go-to-market stakeholders
Maintain accurate account data and response service levels
Contribute to customer success processes playbooks and enablement resources
Mentor newer team members and champion process improvements

Benefits

Competitive benefits covering physical and mental healthcare retirement family forming and family support
Employee giving match
Mobile phone stipend
R&R days
Wellness reimbursement
Weekly onsite and virtual wellness programming
Generous vacation policy
Parental leave and family planning benefits
Catered lunches
Fully stocked kitchens with premium snacks and beverages
Team offsites team bonding activities happy hours and other events