Commercial Lead, Sales & Customer Success
The Open Platform builds infrastructure and consumer applications for the Telegram and TON ecosystem. It provides developer tools, strategic growth support, and early-stage funding for Web3 teams building Telegram-based products.
Funding history
Investors
About The Open Platform
The Open Platform (TOP) develops infrastructure and consumer apps on the TON Blockchain to support crypto adoption through Telegram. Its offerings include SDKs, APIs, wallet-related products, developer tools, and integration support for Web3 builders. Through TOP Labs, it also acts as a venture builder and provides early-stage funding and VC connections for projects in the Telegram and TON ecosystem.
Skills
About the Role
You will own and scale commercial functions across the creator journey. You will manage and grow high-value creator accounts, lead complex conversations and negotiations, and build scalable processes for activation, retention, and revenue growth. You will hire, train, and mentor a small commercial team and work cross-functionally to improve acquisition and conversion.
Requirements
- Hands-on sales or business development experience in digital products, creator economy, SaaS, agencies or influencer marketing
- Experience managing relationships with creators, partners, agencies or high-value accounts
- Proven ability to build trust, lead negotiations and close commercial opportunities
- Experience managing or mentoring sales, account management, customer success or business development teams
- Strong understanding of sales processes, pipeline management, scripts, objection handling and conversion improvement
- Ability to combine strategic thinking with hands-on execution and operational discipline
- Fluent Russian
- Advanced English (C1 or higher)
- Spanish is a strong plus
- Experience with creator monetization, Telegram, paid communities, subscriptions or digital products is a strong plus
Responsibilities
- Lead and develop Customer Success, Inbound Sales and Outbound Sales functions
- Manage the existing creator portfolio and improve retention
- Drive month-over-month revenue growth
- Build scalable processes for account management, creator activation, inbound conversion and outbound outreach
- Improve sales scripts, value proposition, objection handling and deal-closing mechanics
- Personally lead complex conversations with top creators, strategic partners and agencies
- Manage, train and support a small commercial team and set performance standards
- Collaborate with Marketing on paid acquisition, influencer activation and partnership campaigns
- Identify new business opportunities across creator economy, digital products and paid communities
Benefits
- Remote setup with access to hubs in Dubai, Yerevan, London and Belgrade
- Compensation for medical expenses
- Provision of necessary equipment
- Access to advanced AI models via mira.tg
- 20 working days of paid vacation annually
- 11 days off per year
- 14 days of paid sick leave
- Access to internal conferences, English courses and corporate events
- Regular performance reviews
