Commercial Lead, Sales & Customer Success

Skills

About the Role

You will own and scale commercial functions across the creator journey. You will manage and grow high-value creator accounts, lead complex conversations and negotiations, and build scalable processes for activation, retention, and revenue growth. You will hire, train, and mentor a small commercial team and work cross-functionally to improve acquisition and conversion.

Requirements

• Hands-on sales or business development experience in digital products, creator economy, SaaS, agencies or influencer marketing
• Experience managing relationships with creators, partners, agencies or high-value accounts
• Proven ability to build trust, lead negotiations and close commercial opportunities
• Experience managing or mentoring sales, account management, customer success or business development teams
• Strong understanding of sales processes, pipeline management, scripts, objection handling and conversion improvement
• Ability to combine strategic thinking with hands-on execution and operational discipline
• Fluent Russian
• Advanced English (C1 or higher)
• Spanish is a strong plus
• Experience with creator monetization, Telegram, paid communities, subscriptions or digital products is a strong plus

Responsibilities

• Lead and develop Customer Success, Inbound Sales and Outbound Sales functions
• Manage the existing creator portfolio and improve retention
• Drive month-over-month revenue growth
• Build scalable processes for account management, creator activation, inbound conversion and outbound outreach
• Improve sales scripts, value proposition, objection handling and deal-closing mechanics
• Personally lead complex conversations with top creators, strategic partners and agencies
• Manage, train and support a small commercial team and set performance standards
• Collaborate with Marketing on paid acquisition, influencer activation and partnership campaigns
• Identify new business opportunities across creator economy, digital products and paid communities

Benefits

• Remote setup with access to hubs in Dubai, Yerevan, London and Belgrade
• Compensation for medical expenses
• Provision of necessary equipment
• Access to advanced AI models via mira.tg
• 20 working days of paid vacation annually
• 11 days off per year
• 14 days of paid sick leave
• Access to internal conferences, English courses and corporate events
• Regular performance reviews