Associate Account Manager
Rain helps users buy, sell, and swap cryptocurrencies with regulated custody, bank-grade security, and 24/7 support across web and mobile.
Funding history
Investors
Projects
About Rain
Rain is a centralized crypto platform for retail and business users to buy, sell, and swap digital assets. The platform is licensed by the Central Bank of Bahrain and ADGM’s FSRA, offers cold storage custody, and provides bilingual 24/7 human support. Users can manage portfolios, use advanced trading with charts and order types, and access an OTC desk for large orders. The service includes clear fees, verification, and mobile apps.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own renewals and expansions for a set of live partners in your coverage area. You will find and close expansion opportunities, grow net revenue retention, flag churn risks, handle partner escalations, maintain account health notes, pass feedback to Product and help improve playbooks. You will start by shadowing experienced AMs before running accounts on your own.
Requirements
- 0 to 3 years of experience in account management, account executive or customer success in fintech, payments or B2B SaaS
- Comfort discussing renewals, pricing and commercial terms
- Clear written and verbal communication
- Strong organization
- Curiosity about payments and stablecoins and willingness to learn technical topics including API documentation
- Ownership through resolution
- Comfort working at a fast-growing company
Responsibilities
- Own renewals for live partners from first conversation through signed paperwork
- Find and close expansion opportunities
- Grow net revenue retention and flag churn or contraction risk early
- Handle partner escalations and follow through to resolution
- Keep account health and notes up to date
- Build a health snapshot of accounts
- Pass partner feedback to Product
- Help write and improve Account Management playbooks
- Learn Rain's products in depth
Benefits
- Unlimited time off with 10 days minimum
- Flexible working
- Home workspace stipend
- 95% health, dental and vision coverage for employees and 90% for dependents
- Company-subsidized life insurance
- 401(k) with 4% company match
- Equity option plan
- Monthly health and wellness stipend
- In-office meals via DoorDash credit
- Team summits
