Account Manager SMB

1 month agoSenior Remote Sydney, Australia Remote Sales Jobs by Block, Inc.

Block, Inc.

Block, Inc. is a global financial-technology company building products for economic empowerment across payments, consumer finance, commerce, Bitcoin, music, and AI.

Company intelligence

Maintainer signals as of 9/2/2026

Oakland, United States

Projects

BitkeyHardware Wallet

TIDALMusic

AI Rules ToolsDeveloper Tooling

Jupyter MCP ServerDeveloper Tooling

BuzzUncategorized

BerdAI Agent Platform

AfterpayPayments Infrastructure

About Block, Inc.

Block, Inc., formerly Square, Inc., operates the Square and Cash App ecosystems and current businesses including Afterpay, TIDAL, Bitkey, Proto, and Spiral. Its current Bitcoin ecosystem includes Cash App Bitcoin services, Bitkey self-custody wallet technology, Proto mining systems, and Spiral open-source Bitcoin initiatives. Block also develops open-source AI and collaboration projects including Goose, Buzz, and Berd.

View jobs by Block, Inc.

Skills

Account Management Business Coaching Commercial Acumen Communication Customer Advocacy Customer Retention Organisation Product Adoption Sales Time Management Upselling

Candidate Availability

Remote · Sydney · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

Manage a portfolio of small-business merchants, helping them adopt the right tools and achieve measurable growth through trusted relationships, proactive outreach, merchant advocacy, and collaboration with Sales, Product, and Support.

Requirements

3+ years of experience in account management, sales, or consultative roles.
Consultative, customer-first approach and ability to advocate for client needs.
Organisational and time-management skills for high-volume outreach and follow-up.
Excellent communication skills and ability to simplify complex ideas.
Commercial acumen and understanding of small-business drivers.
Track record of delivering measurable outcomes, driving adoption, and acting as a trusted advisor.

Responsibilities

Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
Advocate for merchant needs and surface insights that shape products.
Build trusted relationships with top merchants and maintain consultative connections across the wider portfolio.
Drive expansion through product adoption, upselling, and value-based recommendations.
Balance proactive outreach, retention activities, and growth opportunities.
Collaborate with Sales, Product, and Support to deliver tailored merchant solutions.
Own outcome-based growth and retention goals for the portfolio.

Benefits