Account Manager SMB
Block, Inc. is a technology company building tools for economic empowerment, operating a portfolio of financial brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto. It serves sellers, consumers, artists, and bitcoin users through payments, banking, buy-now-pay-later, music streaming, and bitcoin self-custody and mining products.
About Block, Inc.
Block, Inc. builds technology aimed at increasing access to the global economy. Its brands each unlock different aspects of the economy: Square makes commerce and financial services accessible to sellers; Cash App is an easy way to spend, send, and store money; Afterpay (Clearpay in the UK) helps customers manage spending over time; TIDAL is a music platform empowering artists as entrepreneurs; Bitkey is a self-custody bitcoin wallet; and Proto builds open, accessible bitcoin mining hardware and services. Block has been a long-time advocate for bitcoin, integrating bitcoin buying/selling and Lightning Network payments into Cash App and Square, funding open-source bitcoin infrastructure through Spiral (including the Lightning Development Kit), and engaging in bitcoin policy advocacy through groups like COPA, the Digital Energy Council, the Crypto Council for Innovation, and the Texas Blockchain Council. The company also runs a significant open source program (contributing to projects like Goose, an on-machine AI developer agent, OkHttp, Retrofit, gRPC, Envoy, and MySQL) and an AI research effort, including co-founding the Agentic AI Foundation with Anthropic and OpenAI. Block serves individual consumers, small and medium-sized businesses/merchants, artists, and developers.
Skills
About the Role
You will manage a portfolio of small-business merchants, helping them adopt the right tools and achieve measurable growth. You will build trusted relationships, advocate for merchant needs, conduct proactive outreach, identify expansion opportunities, and collaborate with Sales, Product, and Support to deliver tailored solutions.
Requirements
- 3+ years of experience in account management, sales, or consultative roles.
- Consultative, customer-first approach and ability to advocate for client needs.
- Organisational and time-management skills for high-volume outreach and follow-up.
- Excellent communication skills and ability to simplify complex ideas.
- Commercial acumen and understanding of small-business drivers.
- Track record of delivering measurable outcomes, driving adoption, and acting as a trusted advisor.
Responsibilities
- Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
- Advocate for merchant needs and surface insights that shape products.
- Build trusted relationships with top merchants and maintain consultative connections across the wider portfolio.
- Drive expansion through product adoption, upselling, and value-based recommendations.
- Balance proactive outreach, retention activities, and growth opportunities.
- Collaborate with Sales, Product, and Support to deliver tailored merchant solutions.
- Own outcome-based growth and retention goals for the portfolio.
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning