VIP Relationship Manager
MetaMask is an active Consensys-developed self-custodial crypto wallet and onchain finance platform available through browser extensions and mobile apps.
Projects
About MetaMask
MetaMask provides self-custodial digital-asset management and access to decentralized applications. Its current platform includes wallet functionality, token swaps, trading, payments, earning, MetaMask Card, security features, Snaps, Agent Wallet, and developer tooling. MetaMask is a Consensys product and brand rather than an independently evidenced legal entity.
Skills
About the Role
You will recruit, onboard, and retain high-value users across Mainland China, Hong Kong, Taiwan, and Singapore. You will build relationships with Mandarin-speaking traders and communities, serve as a primary contact, host regional gatherings, turn user feedback into product insights, adapt communications for Chinese-speaking users with Legal guidance, and track pipeline, revenue, and retention.
Requirements
- Experience in VIP account management or business development in crypto, exchanges, brokerages, or fintech.
- A credible network among high-value Mandarin-speaking traders, holders, KOLs, or trading communities, or a track record of building one.
- Native Mandarin and strong professional English.
- Understanding of regional market dynamics and how high-value users compare offerings.
- Ability to work toward volume, fee, and deposit targets.
- Knowledge of on-chain trading and DeFi.
- Judgment on local regulation and ability to work with Legal guidance.
Responsibilities
- Recruit, onboard, and retain high-value users across Mainland China, Hong Kong, Taiwan, and Singapore.
- Build relationships with Mandarin-speaking traders, users, community networks, industry networks, referrals, events, and inbound interest.
- Serve as each high-value user's main point of contact and involve relevant teams when needed.
- Host and attend gatherings across Greater China and the wider region.
- Turn user conversations into insight on trading behavior, competitor offers, market shifts, and product gaps.
- Adapt communications for a Chinese-speaking audience in line with Legal guidance.
- Track and report pipeline, revenues, and retention.
