VIP Relationship Manager LATAM
Payward, Inc. is the parent company and operating platform behind Kraken and a portfolio spanning trading, custody, payments, lending, tokenized assets, onchain finance, and benchmarks.
Funding history
Investors
Projects
About Payward, Inc.
Payward operates unified financial infrastructure across crypto and traditional markets, including shared liquidity, risk and margin systems, collateral and settlement, compliance, and licensing. Its first-party portfolio includes Kraken, Kraken Pro, NinjaTrader, Breakout, xStocks, Payward Services, CF Benchmarks, Reap, Krak, Kraken Prime, Kraken OTC, Kraken Custody, and Bitnomial.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a regional VIP client book from onboarding through retention, develop high-value client relationships, source new private clients, build referral partnerships, run local events and marketing, gather market intelligence, and coordinate with internal stakeholders to grow private-client activity within compliance requirements.
Requirements
- 5+ years of relationship management, account management, private banking, brokerage, or private-client sales experience
- At least 2 years of crypto experience
- Track record of working with high-net-worth individuals
- Existing network among LATAM crypto high-net-worth individuals, traders, family offices, OTC desks, funds, or trading communities
- Business origination experience
- Understanding of spot, margin, futures, OTC, lending, and yield or earn products
- Experience operating in regulated LATAM jurisdictions
- Expertise analyzing assets on platform, net deposits, trading volume, and portfolio revenue
- Knowledge of cryptocurrency ecosystems, market dynamics, on-ramps, off-ramps, and stablecoin flows
- Willingness to travel up to 30%
- Based in Brazil
- Native or near-native Portuguese and fluent English
Responsibilities
- Serve as the trusted contact for top private clients across LATAM
- Manage the regional VIP book from onboarding through retention
- Grow assets on platform, net deposits, and trading volume
- Bring private-client offerings to market locally
- Source and convert new high-net-worth client relationships
- Build a presence in VIP trading and investor communities
- Design and run local marketing and VIP events
- Build and manage introducer and referral partnerships
- Provide competitive intelligence and identify product gaps
- Partner with internal stakeholders on compliant private-client growth initiatives
Hiring Process
May include job-related skills or work-style assessments.