Officer Branch Relationship Manager Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will acquire, engage, and retain Treasures clients with assets of at least INR 1 million. You will grow assets under management, deepen product use, resolve customer issues, meet revenue targets, coordinate with banking specialists, and ensure regulatory compliance and due diligence.
Requirements
- At least five years of experience in a reputed bank
- Knowledge of banking products
- Knowledge of the local market and competition
- AMFI, IRDAI, FEDAI, or BCSBI certification is an advantage
Responsibilities
- Acquire and upgrade clients to the Treasures segment
- Grow wallet share through client retention and AUM growth
- Achieve monthly and annual volume and revenue objectives
- Activate digital banking channels and grow Savings Book usage
- Implement product strategies through relationship management
- Build client trust and loyalty through lifestyle and banking propositions
- Optimize product mix and new-to-product client acquisition
- Deliver customer service and uphold service standards
- Ensure sales-process compliance, risk reviews, and onboarding due diligence
- Manage and grow AUM for mapped clients
- Resolve customer queries and complaints within agreed turnaround times
- Coordinate with service teams and product specialists
- Address operational risks, AML, KYC, health and safety, and security requirements