Vice President Treasures Team Lead Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and manage Treasures Relationship Managers to deliver customer service and business targets. You will develop customer-growth strategies, coach team members, collaborate on customer-experience improvements, monitor performance, implement corrective actions, and ensure policy and regulatory compliance.
Requirements
- Experience in a similar banking or financial-services leadership role.
- Proven ability to manage and motivate a team to achieve targets.
- Interpersonal and communication skills.
- Analytical and problem-solving skills.
- Organizational and time-management skills.
- Commitment to continuous learning and professional development.
Responsibilities
- Lead and manage Treasures Relationship Managers.
- Deliver exceptional customer service and achieve business targets.
- Develop strategies to grow the customer base and deepen client relationships.
- Coach and mentor team members.
- Collaborate with cross-functional teams to improve the customer proposition and experience.
- Monitor team performance and implement corrective actions.
- Ensure compliance with policies, procedures, and regulatory requirements.