Vendor Manager

Skills

About the Role

You will foster mutually beneficial relationships with third-party maintenance vendors across a portfolio of single-family homes. You'll build and manage a robust vendor network that aligns with demands for Repairs and Maintenance, Turn, and Renovation services. You'll oversee operational needs while optimizing vendor performance against KPIs and ensuring adherence to SLAs. You'll bring a strategic and data-driven approach to vendor relationship management, conduct market visits, negotiate pricing, and serve as a bridge between vendors and internal teams.

Requirements

• 5+ years of experience leading, developing, and growing vendor relationships
• Experience with residential Repairs and Maintenance field operations
• Strong analytical capabilities to evaluate performance and understanding of fair and optimal pricing structures
• Excellent planning, organization, and delivery skills, comfortable in high-pressure situations
• Excellent attention to detail
• Ability to communicate effectively with internal stakeholders and external customers
• Excellent interpersonal skills and effective communication to work with a range of stakeholders
• Thrives in a fast-paced and startup environment
• Tech-savvy
• Experience in making data-driven decisions utilizing reporting
• Proficient in Google Suite applications, including Docs, Sheets, and Slides

Responsibilities

• Create and nurture mutually beneficial relationships with third-party maintenance vendors
• Build and manage a vendor network that meets R&M, Turn, and Renovation demand and operational needs
• Drive vendor performance against established KPIs and ensure adherence to SLAs
• Drive product adoption of the vendor portal
• Utilize reporting and analytics to make data-driven decisions that enhance operational effectiveness
• Conduct market visits to review vendor quality, build rapport, and vet potential new vendors
• Deliver and review vendor performance feedback to the vendor network on a monthly and quarterly basis
• Identify sourcing gaps, prioritize needs, and recruit vendors
• Negotiate and establish set pricing structures to optimize cost management
• Serve as the vendor's voice to internal Roofsters, ensuring effective communication and collaboration
• Provide support to the internal operations team, demonstrating adaptability in addressing operational challenges
• Manage, document, and resolve escalations
• Collaborate and work cross-functionally in a team environment

Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more