Team Lead, Scaled Account Management
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the London Scaled Account Management team, coaching and supporting them while owning team-level commercial targets. You will drive scalability and automation initiatives, step into escalations and negotiations when needed, hire and develop talent, and collaborate with Marketing, Sales, Partnership and operations.
Requirements
- 5+ years in a customer-facing B2B role, preferably Account Management, Customer Success or Sales
- 3+ years managing a team
- Proven ownership of commercial targets and strong negotiation skills
- Leadership and interpersonal skills
- Technical aptitude and understanding of products and industry
- Experience leading hiring processes
Responsibilities
- Coach, support and manage the team's workload
- Own and deliver annual team commercial targets
- Drive scalability initiatives and projects with global AM Leads
- Support the team in merchant escalation calls and critical negotiations
- Hire, develop and retain diverse talent
- Collaborate with Marketing, Sales, Partnership, Account Management and operations
Hiring Process
Interview process takes about 4 weeks; response within 5 business days.
