Strategic Solutions Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with sales leaders and prospective customers to discover business goals, technical environments, and operational challenges. You will design scalable AI solutions, lead demonstrations and proof-of-value engagements, build ROI business cases, and connect customer feedback with product and engineering stakeholders.
Requirements
- 7+ years of customer-facing experience, including 3–5 years in pre-sales, solutions engineering, or consulting
- Knowledge of contact center solutions, telephony architecture, and CCaaS platforms
- Understanding of AI and machine-learning technologies including LLMs and SLMs
- Experience with real-time systems, CRM tools, analytics platforms, and SaaS solution architecture
- Ability to communicate complex solutions to technical and business audiences
- Experience leading strategic customer conversations and influencing stakeholders
Responsibilities
- Uncover customer business objectives, technical environments, and operational challenges
- Lead technical discovery of contact center infrastructure, telephony, IVR, CRM, and workforce-management systems
- Translate customer requirements into scalable solution configurations
- Design and deliver tailored product demonstrations
- Own the technical design and delivery of proof-of-value engagements
- Run ROI workshops and build business-case models
- Provide expertise on AI technologies, contact center transformation, and customer success
- Liaise between Sales, Product, and Engineering on customer needs and market trends
- Stay current on LLMs, SLMs, RAG, speech recognition, and contact center AI platforms
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program for onsite employees
- Commuter benefits for onsite employees