Strategic Customer Success Manager
VultrVisit Vultr website
Vultr is an active independent cloud-infrastructure company providing global compute, GPU, bare-metal, storage, Kubernetes, and serverless AI inference services.
West Palm Beach, United States
About Vultr
Vultr provides globally available cloud infrastructure for developers, enterprises, and AI innovators, including Cloud Compute, Cloud GPU, Bare Metal, Cloud Storage, managed Kubernetes, and serverless inference.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own post-sales relationships for strategic accounts and align customer goals with product capabilities. You will manage executive stakeholders, coordinate service delivery, identify growth and churn risks, lead business reviews, and represent customer feedback internally.
Requirements
- 7+ years of Customer Success, Account Management, or Strategic Account experience in cloud or enterprise infrastructure
- Experience managing complex enterprise or strategic accounts with contractual and SLA-driven obligations
- Technical acumen in cloud compute, networking, and storage
- Communication, negotiation, and executive-presence skills
- Cross-functional collaboration with Sales, Product, Engineering, and Operations
- Experience using health scores, usage metrics, and success plans
- Bachelor’s degree in a related field
- Knowledge of AI or ML workload deployment, GPU cluster management, or cloud optimization strategies
- Familiarity with Salesforce, Gainsight, or similar customer success platforms
Responsibilities
- Serve as the primary post-sales contact for strategic accounts
- Drive adoption, expansion, and retention through customer outcomes
- Build and maintain executive-level customer relationships
- Coordinate service delivery, SLAs, and contractual obligations
- Identify renewal and expansion opportunities
- Identify churn risks and create mitigation plans
- Represent customer feedback internally
- Lead executive business reviews on performance, usage, ROI, and strategy
Benefits
- 100% company-paid medical, dental, and vision insurance premiums
- 401(k) matching of 100% up to 4% with immediate vesting
- $2,500 annual professional development reimbursement
- 11 holidays, paid time off accrual, and PTO rollover
- Increased PTO at three- and ten-year anniversaries
- One-month paid sabbatical every five years
- Annual anniversary bonus
- $500 first-year remote-office stipend and $400 annually thereafter
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- Company-paid Wellable subscription