Enterprise Customer Success Manager Americas
CodeRabbit is an AI software-development platform for reviewing, prioritizing, understanding, and securing code changes created by people and coding agents.
Funding history
About CodeRabbit
CodeRabbit provides automated, context-aware AI code reviews across pull requests, IDEs, and CLI workflows, and has expanded into agentic change management with PR triage, change explainability, security monitoring, planning, and Slack/Discord agents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the customer journey from kickoff through renewal and expansion. You will build customer relationships, drive engagement and adoption, educate customers on product use, advocate for their needs internally, manage customer communications, and present periodic business reviews. You will travel to meet with customers as needed.
Requirements
- At least 5 years of customer success or account management experience
- Technical competency with software
- Customer success
- Negotiation
- Procurement
- MEDDPICC
- SPICED
- Command of Message
- Git
- GitHub
- CI/CD
- VS Code
- Cursor
- English
Responsibilities
- Build meaningful customer relationships and understand customer objectives
- Drive engagement and adoption throughout the customer journey
- Own renewals and expansion opportunities
- Become a product expert
- Educate customers on product usage
- Advocate for customer needs and influence the product roadmap
- Communicate product benefits and best practices to solve customer challenges
- Own customer-facing communications
- Develop and present periodic reviews to customer leadership
- Travel about 25% of the time to meet with customers
Benefits
- Equity