Technical Support Engineer
Composio provides AI-agent infrastructure for secure access to and actions across third-party applications.
Funding history
About Composio
Composio is an active AI developer-tools company offering managed authentication, tool access and execution, integrations, and agent runtime infrastructure for AI agents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the customer support queue from triage through reproduction, fixes, deployment, and closure. You will write TypeScript and Python daily for fixes, integration changes, and SDK patches. You will bridge customers and engineering with actionable reproductions, assist prospects during technical conversations, write troubleshooting documentation, and manage customer health after difficult issues.
Requirements
- Technical support
- Developer tools, infrastructure, or API support
- Stack trace analysis
- cURL
- Log analysis
- Production engineering
- Customer debugging
- Customer success
- Language model development
- LLM
- Technical documentation
- North America availability
- PST or EST availability
Responsibilities
- Own the customer support queue from triage through closure
- Write TypeScript and Python fixes, integration changes, and SDK patches
- Create actionable reproductions and GitHub issues for engineering
- Run live debugging calls with customers
- Support pre-sales technical conversations
- Write public documentation and troubleshooting guides
- Manage customer health for supported accounts
- Automate ticket triage, customer communications, and runbooks