Customer Success Manager UAE
Toronto-founded enterprise AI company building foundation models, agentic AI, enterprise search, and private deployment products.
About Cohere
Cohere provides enterprise-focused AI models and end-to-end products, including North for agentic workplace AI, Compass for enterprise search, and models for generation and retrieval. It supports private, VPC, and on-premises deployment options.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the success, adoption, and growth of strategic UAE private-sector accounts. You will guide AI adoption from use-case definition through deployment and scaling, lead secure implementation projects, conduct executive business reviews, drive renewals, and communicate regional customer needs to product and engineering stakeholders.
Requirements
- 8+ years of experience in customer success, account management, strategic consulting, or technology delivery
- 3–5 years working directly with UAE enterprises
- Experience managing complex strategic accounts
- Experience leading AI/ML, cloud, or enterprise software implementations in secure or regulated environments
- Experience developing customer-success strategies, QBRs, and executive engagement programs
- Understanding of UAE enterprise technology procurement and governance
- Fluent Arabic and English
- Knowledge of UAE Labour Law, Saudi business regulations, and data-protection frameworks
- Understanding of UAE business culture and regional cloud and security frameworks
Responsibilities
- Own customer success, adoption, and growth for UAE private-sector accounts
- Build trusted relationships with senior enterprise stakeholders
- Develop customer success plans and track ROI, growth, efficiency, savings, and innovation metrics
- Guide customers through AI use-case identification, pilots, deployment, and scaling
- Lead secure AI implementation projects in complex enterprise environments
- Create change-management strategies that drive adoption
- Conduct executive business reviews
- Drive contract renewals and account growth
- Advocate for customer needs with Product and Engineering
- Develop UAE-specific offerings, playbooks, documentation, and best practices
- Represent the organization at regional business forums and industry events
Benefits
- Weekly lunch stipend of $75/£75 or local equivalent
- Health and dental benefits
- Mental health budget
- RRSP matching, 401K, and pension scheme
- Parental leave top-up for up to six months
- Arts, culture, fitness, wellness, quality-time, and workspace-improvement benefits
- Education and learning stipend
- Six weeks of paid vacation
- Travel budget for other offices and an annual company offsite
- Co-working benefit
- $500 home-office stipend