Customer Success Manager Beneficial Deployments EMEA

10 hours agoLeadSalary: 125K - 165KLondon, UK Hybrid Customer Support Jobs by Anthropic

Anthropic

AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.

Series F+Recently funded0 current maintainers0 active leads

San Francisco, United States

Funding history

Series H ($65B)Series G ($30B)Series F ($13B)

Investors

Nvidia Baillie Gifford Jane Street Lightspeed Venture Partners gic

About Anthropic

Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.

View jobs by Anthropic

Skills

Account Management Ai Api Change Management Customer Adoption Customer Success Enablement Machine Learning Nonprofit Social Impact Software Implementation

Candidate Availability

Hybrid · London · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will partner with Account Executives and Applied AI colleagues to guide nonprofit customers. You will drive adoption, plan customer usage, deliver enablement, identify AI use cases, document impact, and build scalable regional playbooks.

Requirements

5+ years of experience in customer-facing roles
Experience supporting mission-driven organizations
Experience working with sales and technical account teams
Experience managing strategic accounts and one-to-many programs
Experience driving technology activation and adoption
Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
Experience with consumption-based and seat-based business models
Change management experience

Responsibilities

Build shared territory and success plans with Account Executives and Applied AI counterparts
Drive customer activation and adoption
Plan customer usage and value realization
Build relationships with nonprofit leaders, program teams, and IT staff
Guide change management and customer enablement
Identify AI use cases across program delivery, research, fundraising, and operations
Guide customers on the API, Claude for Enterprise, and Claude Code
Document social impact outcomes and value realized
Build scalable playbooks, enablement resources, and regional processes
Share customer insights with Product and Research

Benefits

Optional equity donation matching
Generous vacation
Parental leave
Flexible working hours