Customer Success Manager Public Sector and Defence
Toronto-founded enterprise AI company building foundation models, agentic AI, enterprise search, and private deployment products.
About Cohere
Cohere provides enterprise-focused AI models and end-to-end products, including North for agentic workplace AI, Compass for enterprise search, and models for generation and retrieval. It supports private, VPC, and on-premises deployment options.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a trusted advisor to Canadian public-sector and defence customers, guiding secure AI adoption from use-case design through deployment and growth. You will manage executive relationships, success plans, implementation projects, compliance risks, renewals, and product feedback for strategic government accounts.
Requirements
- 8+ years of customer success, account management, strategic consulting, or technology delivery experience in enterprise or government contexts
- 3–5 years working directly with Canadian government, defence, or healthcare organizations
- Experience managing complex strategic accounts and multi-year implementations
- Experience leading AI, ML, cloud, or enterprise software implementations in regulated environments
- Active Top Secret security clearance
- Experience driving customer adoption, expansion, and retention
- Knowledge of Canadian public-sector procurement, budget cycles, and technology governance
- Knowledge of Privacy Act, PIPEDA, PHIPA, accessibility requirements, and Algorithmic Impact Assessments
- Knowledge of GC Cloud, PBMM, Protected environments, and CCCS guidelines
- Ability to work with classified information in secure environments
Responsibilities
- Own customer success, adoption, and growth for Canadian public-sector and defence accounts
- Build trusted relationships with senior government stakeholders
- Develop customer success plans and track public-sector success metrics
- Guide customers through AI use-case identification, pilot design, deployment, and scaling
- Lead secure AI implementation projects in government environments
- Conduct executive business reviews and drive renewals and account growth
- Ensure implementations meet government security, privacy, and compliance requirements
- Develop risk-mitigation strategies for high-security AI deployments
- Advocate for public-sector customer needs with Product and Engineering
- Partner with Sales, Solutions Architects, Forward Deployed Engineers, Legal, Security, Compliance, and Marketing
Benefits
- Weekly lunch stipend of $75/£75 or local equivalent
- Health and dental benefits with a mental health budget
- RRSP matching, 401K, and Pension Scheme
- Parental leave top-up for up to 6 months
- Annual arts, culture, fitness, wellness, quality-time, and workspace-improvement benefits
- 6 weeks of paid vacation
- Travel budget for other offices if remote and an annual company offsite
- Co-working benefit for employees not near an office
- $500 home office stipend