Customer Operations Specialist
Plasma is a financial technology company operating a stablecoin-native financial network. Its flagship Plasma One product provides dollar accounts, transfers, yield access, and Visa card spending, while the Plasma Network supplies the underlying EVM-compatible blockchain infrastructure.
Funding history
Projects
About Plasma
Plasma combines a stablecoin-focused Layer 1 network with consumer and business financial products. Plasma One is its first and flagship product, offering stablecoin accounts, cross-border transfers, yield access, and card spending. The underlying Plasma Network provides EVM compatibility, fast settlement, stablecoin payment primitives, and zero-fee USD₮ transfer routes.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer support across chat, email, and support tools, taking ownership of response quality and speed. You will build processes, templates, escalation paths, and internal guides; identify recurring customer issues; and share insights with Product and Engineering. You will collaborate with Compliance, KYC, and Product on onboarding and verification flows, help onboard new operations hires, and participate in a rotating weekend-shift schedule.
Requirements
- 1 to 3 years of experience in customer operations, customer success, or support
- Competent English language skills
- Understanding of stablecoin and digital-asset basics and motivation to learn more
- Ability to manage queues, prioritize effectively, and maintain quality under pressure
- Ability to communicate clearly and explain complex situations simply
- Experience working in a fast-paced tech environment is preferred
Responsibilities
- Handle inbound customer queries across chat, email, and support tooling
- Own the quality and speed of customer responses
- Work with the Head of Operations to build processes, identify gaps, and support operational decisions
- Create response frameworks, internal guides, templates, and escalation paths
- Help onboard operations team members in new markets and maintain service consistency
- Track customer issues, flag recurring themes to Product and Engineering, and help prioritize fixes
- Collaborate with Compliance, KYC, and Product on onboarding and verification flows
- Bring customer feedback and insight into internal conversations
- Participate in rotating weekend shifts as required
Benefits
- Token compensation
- Gym access
- Daily food
- Visa sponsorship
- Relocation support
- Premium health insurance for you and your family
- Monthly wellness budget
- Tools and technology needed for work
