Billing Support Specialist
CodeRabbit is an AI software-development platform for reviewing, prioritizing, understanding, and securing code changes created by people and coding agents.
Funding history
About CodeRabbit
CodeRabbit provides automated, context-aware AI code reviews across pull requests, IDEs, and CLI workflows, and has expanded into agentic change management with PR triage, change explainability, security monitoring, planning, and Slack/Discord agents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own billing-related customer inquiries from initial contact through resolution. You will handle subscriptions, payments, refunds, credits, invoices, seat adjustments, and account changes; investigate discrepancies; document tickets; and collaborate with internal teams to improve billing support processes.
Requirements
- At least 2 years of experience in customer support, billing support, subscription management, or a related customer-facing role
- Business fluency in English with excellent written and verbal communication
- Understanding of subscription-based billing models, including recurring payments, renewals, credits, refunds, and cancellations
- Problem-solving and decision-making skills for complex customer situations
- Experience handling difficult or sensitive customer conversations
- Attention to detail, organization, and ability to manage multiple customer requests
- Ability to work independently and collaborate with cross-functional teams
Responsibilities
- Resolve billing-related support tickets involving subscription management, refunds, credits, payment issues, invoices, seat adjustments, and subscription transfers
- Provide accurate and timely guidance on billing policies, charges, and subscription options
- Evaluate refund exceptions, billing disputes, and sensitive customer requests
- Handle difficult customer conversations with empathy and professionalism
- Investigate billing discrepancies and collaborate with internal teams
- Work with Customer Success, Finance, and Engineering to resolve billing issues
- Identify recurring billing issues and recommend process, documentation, and workflow improvements
- Maintain accurate ticket documentation and follow up through resolution
- Contribute to internal knowledge bases and consistent billing support practices
- Provide billing support coverage across time zones as needed
Benefits
- Equity
