Client Engagement Specialist Voice
Payward, Inc. is the parent company and operating platform behind Kraken and a portfolio spanning trading, custody, payments, lending, tokenized assets, onchain finance, and benchmarks.
Funding history
Investors
Projects
About Payward, Inc.
Payward operates unified financial infrastructure across crypto and traditional markets, including shared liquidity, risk and margin systems, collateral and settlement, compliance, and licensing. Its first-party portfolio includes Kraken, Kraken Pro, NinjaTrader, Breakout, xStocks, Payward Services, CF Benchmarks, Reap, Krak, Kraken Prime, Kraken OTC, Kraken Custody, and Bitnomial.
Skills
About the Role
You will answer inbound voice calls and provide friendly, professional support. You will clarify client goals, explain products and services, guide account activities, test new features, resolve issues end to end, and identify relevant product opportunities. You will also contribute feedback and client-experience improvement projects.
Requirements
- 2+ years of customer service or business support experience
- Willingness to work a 24/7 rotating schedule, including evenings and weekends
- Strong attention to detail, workflow accuracy, and process adherence
- Organization and time-management skills in a fast-paced environment
- Native-like fluency in English and Spanish
- Ability to explain complex procedures clearly to clients and internal stakeholders
- Foundational understanding of crypto trading
- Comfort with Zendesk and knowledge bases
- Ability to multitask
Responsibilities
- Answer inbound voice calls and deliver friendly, professional service
- Resolve client issues quickly and accurately
- Clarify client goals and educate clients on products and services
- Guide funding, trading, and other account activities
- Test new products and features to develop product expertise
- Build client relationships and identify growth opportunities
- Connect clients with products that meet their needs
- Contribute feedback and projects that improve the client experience
Hiring Process
Job-related skills or work-style assessments may be requested; results are considered alongside experience and interviews.