Customer Service Representative (Spanish & English)
eToroVisit eToro website
eToro is a social investing platform for trading and managing stocks, ETFs, crypto and other assets.
Tel Aviv, Israel
Funding history
Projects
About eToro
eToro is a social investing platform (etoro.com) offering stocks, ETFs, crypto and other assets to retail users worldwide, with a real and long-standing crypto business (eToro Money crypto wallet).
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide first-level support to clients through live chat, email, and phone. You will handle assistance requests professionally, communicate clearly, balance client and operational requirements, comply with applicable regulations, and deliver a high-quality service experience.
Requirements
- Flexibility to work shifts and weekends, 5 days per week
- Excellent Spanish and English
- Basic understanding of financial markets
- Previous customer service experience
- Client-service focus
- Interpersonal skills
Responsibilities
- Serve as a bridge between clients and the organisation
- Provide first-level support via live chat, email, and phone
- Handle assistance requests professionally and according to guidelines
- Balance customer interests with operational requirements
- Communicate clearly with clients in writing and verbally
- Ensure compliance with Cyprus and global regulations
- Deliver an exceptional service experience