Customer Center Representative

Skills

About the Role

You serve as the first contact for customer enquiries about products and services by phone and in writing. You proactively identify sales opportunities and offer suitable products and services. You create positive customer experiences through empathetic and open communication.

Requirements

• Completed basic education or experience in a service field
• Enjoyment of telephone customer contact and ideally experience in customer service and sales
• Excellent spoken German and a second Swiss national language, French or Italian
• Confident use of multiple IT applications and communication tools, including telephone, email, and chat
• Ability to work in a fast-paced environment with changing shifts
• Willingness to be present 100 percent during the three-to-six-month induction period

Responsibilities

• Handle telephone and written customer enquiries about products and services
• Proactively identify sales opportunities and offer suitable products and services
• Create positive customer experiences through empathetic and open communication

Benefits

• 6 weeks of vacation and the option of unpaid leave
• Part-time, job-sharing, and top-sharing arrangements
• Modern workplaces, co-working in Bern and Zurich, and home office in many areas
• 18 weeks of fully paid maternity leave and 4 weeks of paternity leave
• Preventive health offerings, ergonomic workstations, and support during extended absences
• Free Half Fare Travelcard or discounted GA Travelcard
• Discounted bicycle, car-sharing, and electric-car offers
• Employee vouchers of up to CHF 500 per year
• Preferential mortgage interest and free accounts, credit cards, and custody accounts

Hiring Process

Online application with CV and relevant documents → confirmation → application review within two to three weeks → first interview → second interview if appropriate → telephone offer → email employment confirmation and online contract package.