Spanish: Account Manager, Spanish Desk
eToroVisit eToro website
eToro is a social investing platform for trading and managing stocks, ETFs, crypto and other assets.
Tel Aviv, Israel
Funding history
Projects
About eToro
eToro is a social investing platform (etoro.com) offering stocks, ETFs, crypto and other assets to retail users worldwide, with a real and long-standing crypto business (eToro Money crypto wallet).
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide trade and administrative support to retail, corporate, and institutional clients through phone, email, and WhatsApp. You will answer trading queries, assist with investigations, promote products through cross-selling, and onboard and retain high-value clients.
Requirements
- Native-level Spanish proficiency
- Professional-level English proficiency
- Portuguese proficiency is an advantage
- Experience with stock markets, ETFs, trading, or cryptocurrencies is an advantage
- Bachelor's degree in Finance or a related field
- Experience in customer-facing roles, retention, sales, or portfolio management
- Organizational and priority-management skills
- Time-management skills
- Ability to prioritize tasks independently
- Interpersonal and written and verbal communication skills
Responsibilities
- Provide trade and administrative support to retail, corporate, and institutional clients via phone, email, and WhatsApp
- Deliver client service aligned with company culture and values
- Maintain knowledge of financial instruments to support clients' trading needs
- Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance, and investigations
- Respond to client queries and promote products and platforms through cross-selling
- Onboard and retain high-value clients
- Assist with high-severity cases and inquiries
- Act as an ambassador for the company vision, mission, and products