Customer Support Representative
eToroVisit eToro website
eToro is a social investing platform for trading and managing stocks, ETFs, crypto and other assets.
Tel Aviv, Israel
Funding history
Projects
About eToro
eToro is a social investing platform (etoro.com) offering stocks, ETFs, crypto and other assets to retail users worldwide, with a real and long-standing crypto business (eToro Money crypto wallet).
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support members by email, chat, and phone, resolving questions about accounts, products, transactions, deposits, withdrawals, and identity verification. You will manage complaints, document insights, follow financial-services requirements, and use AI support tools to improve response quality.
Responsibilities
- Handle member enquiries via email, chat, and phone
- Resolve account-specific issues involving deposits, withdrawals, updates, and identity verification
- Manage complaints and feedback and escalate them appropriately
- Provide accurate support using product knowledge and internal systems
- Share member feedback to support product and operational improvements
- Maintain compliance with financial services regulations, ASIC guidance, and policies
- Use AI-powered support tools to improve enquiry resolution and response quality