Strategic Account Director
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop strategies and account plans to win strategic accounts. You will build trusted customer relationships, identify expansion opportunities, collaborate on tailored solutions, forecast pipeline and revenue, share product feedback, maintain industry knowledge, and travel moderately.
Requirements
- 7+ years of experience in strategic or enterprise sales
- Track record of growing revenue and expanding business with large, complex accounts
- Communication, presentation, and negotiation skills
- Business acumen and ability to engage C-suite stakeholders
- Consultative selling focused on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
Responsibilities
- Develop strategies to win strategic accounts
- Build trusted relationships with customer stakeholders
- Identify customer expansion opportunities
- Collaborate on tailored solutions
- Forecast and report pipeline and revenue
- Develop and execute strategic account plans
- Provide product and roadmap feedback to leadership
- Maintain knowledge of products, services, and industry trends
- Travel moderately
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy