Senior Solutions Engineer
DecagonVisit Decagon website
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
San Francisco, United States
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
About the Role
You will partner with Account Executives to discover and qualify solutions that deliver customer ROI. You will architect generative AI experiences, build tailored platform demonstrations, and clearly communicate complex technical concepts to business, engineering, and executive stakeholders.
Requirements
- 4-6 years of customer-facing experience in a sales engineering pre-sales role
- Experience partnering with Account Executives on customer solution discovery
- Ability to create and architect generative AI experiences
- Ability to develop custom platform demonstrations
- Ability to communicate complex technical concepts to diverse stakeholders
- Interpersonal and teamwork skills
- Functional understanding of GTM systems and workflows
Responsibilities
- Partner with Account Executives to discover and qualify customer solutions
- Architect generative AI experiences for end users
- Develop tailored demonstrations using the Decagon platform
- Communicate complex technical concepts to executive, business, and engineering stakeholders
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy