Senior Manager Customer Success
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/14/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead, mentor, and manage a team of Customer Success Managers while providing coaching and performance feedback. You will drive customer adoption, retention, expansion, and renewal opportunities for Infrastructure and Managed AI services. You will align products with customer needs, communicate feedback to Product and Engineering, develop documentation, analyze customer usage and KPIs, and improve customer success processes.
Requirements
- 6-10 years of experience in Customer Success
- 2-3 years in a leadership or lead capacity
- Experience developing and implementing customer success strategies and processes
- Strong customer advocacy and problem-solving skills
- Excellent verbal and written communication skills
- Experience managing difficult conversations and at-risk accounts
- Strong collaborative skills across Sales, Product, and Support
- Experience using CRM and customer success tools such as Salesforce, Gainsight, or ChurnZero
- Ability to translate customer data into actionable insights
- Bachelor’s degree
- Proven experience in an IaaS or high-growth technology environment
- Strong understanding of customer success methodologies and best practices
- Ability to build and maintain relationships with executive-level stakeholders
- Ability to translate customer needs into product and service improvements
Responsibilities
- Lead, mentor, and manage a team of Customer Success Managers
- Provide regular coaching and performance feedback
- Partner with customers to drive adoption of Infrastructure and Managed AI services
- Assist with expansion and renewal opportunities
- Drive product alignment across customer priorities and needs
- Communicate customer feedback to Engineering and Product leaders
- Influence the feature roadmap
- Develop documentation for internal teams and customer self-service
- Analyze customer usage data and KPIs
- Create internal documentation and customer-facing collateral
- Improve customer success workflows
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits for parking and transit
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off